Finally around 4:00 we were shown to our room. We sat around until while other couples were coming in and being shown to their rooms. Then we just explored around until it was time to return to the Club Lounge. Meanwhile, we were escorted to Neptunes where we enjoyed a good lunch. Were told to return to Club Lounge at 3:00 to be shown to our room. Upon arrival, we were welcomed with a drink and checked in. Would have given 5 stars except for some of the service issues we had.